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What new thing can you try to improve quality?
A discussion of trying new things to improve quality and improve your business.
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When “epic fail” is on the menu
An example of implementation of a new process with inadequate communication
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How COVID-19 is schooling us on “errorproofing” and lean manufacturing
Ok, let’s start by talking about what error-proofing really is. According to the American Society for Quality, “Mistake proofing, or
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ISO9001:2015 52-Wk Challenge (Wk 51 & 52) FINAL EDITION 10 Improvement
Well, this is it, folks! Thank you to everyone for your participation for the past 52 weeks. Your comments have
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ISO9001:2015 52-Wk Challenge (Wk 49 & 50) 9.3 Management review
9.3 Management Review This week’s topic is near and dear to my heart. Every business I’ve worked with has underutilized
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ISO9001:2015 52-Wk Challenge (Wk 47 & 48) 9.2 (9.2.1 & 9.2.2) Internal audit
9.2 Internal audit (9.2.1, 9.2.2) This week is a double feature to include the entire 9.2 Internal audit clause. Internal
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ISO9001:2015 52-Wk Challenge (Wk 46) 9.1.2 Customer satisfaction, 9.1.3 Analysis and evaluation
9.1.2 Customer satisfaction Let me start this week’s discussion with the observation that this section is awkwardly constructed (in my
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ISO9001:2015 52-Wk Challenge (Wk 45) 9 Performance evaluation
9 Performance evaluation 9.1.1 General We are starting to enter the place where organizations can lose their way and ultimately