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How COVID-19 is schooling us on “errorproofing” and lean manufacturing
Ok, let’s start by talking about what error-proofing really is. According to the American Society for Quality, “Mistake proofing, or
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ISO9001:2015 52-Wk Challenge (Wk 51 & 52) FINAL EDITION 10 Improvement
Well, this is it, folks! Thank you to everyone for your participation for the past 52 weeks. Your comments have
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ISO9001:2015 52-Wk Challenge (Wk 49 & 50) 9.3 Management review
9.3 Management Review This week’s topic is near and dear to my heart. Every business I’ve worked with has underutilized
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ISO9001:2015 52-Wk Challenge (Wk 47 & 48) 9.2 (9.2.1 & 9.2.2) Internal audit
9.2 Internal audit (9.2.1, 9.2.2) This week is a double feature to include the entire 9.2 Internal audit clause. Internal
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ISO9001:2015 52-Wk Challenge (Wk 46) 9.1.2 Customer satisfaction, 9.1.3 Analysis and evaluation
9.1.2 Customer satisfaction Let me start this week’s discussion with the observation that this section is awkwardly constructed (in my
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ISO9001:2015 52-Wk Challenge (Wk 45) 9 Performance evaluation
9 Performance evaluation 9.1.1 General We are starting to enter the place where organizations can lose their way and ultimately
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ISO9001:2015 52-Wk Challenge (Wk 44) 8.7 Control of nonconforming outputs
8.7 Control of nonconforming outputs This week’s topic is one that is very clearly defined and universally applicable. There is
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ISO9001:2015 52-Wk Challenge (Wk 43) 8.6 Release of products and services
8.6 Release of products and services This week’s topic, “release of products and services” is a nuts and bolts component
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ISO9001:2015 52-Wk Challenge (Wk 42) 8.5.6 Control of changes
8.5.6 Control of changes This clause is critical and essential and, excluding the clear definition of requirements in the first
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ISO9001:2015 52-Wk Challenge (Wk 41) 8.5.5 Post-delivery activities
8.5.5 Post-delivery activities This requirement is not new, but it is a little different. Whereas previously, the requirements were sprinkled
